Dell Technologies Services – Federal Customer Escalation Manager Analyst The successful candidate for this role is primarily responsible for unassigned client customer service request (SR) resolution; ensuring customer escalations are handled in an efficient, effective, & professional manner to minimize customer impact and maximize future customer loyalty. The role requires the effective coordination, technical oversight and associated incident/escalation management available on a 24/7 basis to support customers who have purchased the Dell ProSupport offering, or any other customer escalation. The …
View Our Open Positions:
**Please note in order to be considered for this role you must click apply externally and complete a Dell application.** Dell ISG Portfolio Management Internship Showcasing excellence and innovation at every stage, the Infrastructure Solutions Group (ISG) Portfolio Management Team is responsible for the cross-functional management of products and solutions through their entire lifecycle across our ISG portfolio. Using a wealth of technical and industry experience, we work across functional areas to implement our products and solutions. We undertake thorough …
Sales Enablement Undergraduate Intern Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A bridge between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services …