The Division of Banks is currently accepting applications for the position of Consumer Assistance, Enforcement, and Investigations Co-Op in the Enforcement and Investigations – Consumer Assistance Unit.
The mission of the Division of Banks is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions, and non-bank financial service providers. The Division licenses and supervises non-bank financial service providers including those in the mortgage, money service businesses, sales finance, and debt collection industries that do business within the Commonwealth. The majority of the Division’s employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division’s jurisdiction. To learn more about the Division of Banks, click here.
The Division of Banks is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens. The Division is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division values inclusiveness and diversity within their examination and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The Division’s Enforcement and Investigations – Consumer Assistance Unit is seeking a co-op student to assist consumers of the Commonwealth by answering questions and investigating complaints regarding the institutions regulated or licensed by the Division. The individual assigned to this position will be required to process complaints and inquiries regarding state-chartered financial institutions and licensees and investigate and resolve them in a timely manner that is consistent with agency goals.
The Division of Banks is proud to offer schedule flexibility. The Consumer Assistance, Enforcement, and Investigations Co-Op is a hybrid position and various schedule options are available. In addition to telework, on-site work is based on assignment and may include work onsite at the Division’s Boston office. This position is being posted for Summer 2024 (May-August, with flexible dates depending on school schedules). There is potential for an option to extend the opportunity into the fall semester 2024. Full-time and part-time opportunities may be available. In addition to flexible work schedules, the Division also offers a progressive training program and paths for career advancement within the agency.
The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance. The Division reserves the right not to fill this position without notice. This position will report directly to the Chief Director within the Enforcement and Investigations Unit.
Primary Duties:
- Respond to consumer inquiries and complaints through both verbal and written communications
- Answer and address calls from consumers regarding banking accounts, mortgages, and other financial products
- Review complaints, documents, and pertinent information concerning alleged violations of laws, rules and regulations
- Obtain evidence and establish facts concerning complaints and cases of alleged non-compliance with laws, rules, and regulations
- Confer with parties to complaints
- Prepare letters and memorandums as necessary to investigate consumer complaints
Preferred Qualifications:
- Completion of one and a half years of college
- Strong written and oral communication skills, analytical reasoning strengths, and computer skills
- Preferred majors: Business, Management, Economics, Finance, Communications, Political Science.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.